Order Information

Aqua Lily Products has several methods for you to place an order.
Make sure to record your order number. This will help you in tracking your order.

Website
We are open 24 hours a day for you. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order.

Please review it and verify that your order is correct. If any changes are required, please call our Customer Service Dept. at +1 (844) 669-3820 during regular business hours. Orders can process quickly and at times it may be too late to make any changes.

Phone-In
Monday thru Friday 8:00am – 5:00pm EST.

Talk to our knowledgeable Customer Service Staff for help on picking the right parts. We can help you with some of the hardest questions.

Call us at +1 (844) 669-3820.

Brochure
Use the Aqua Lily Products brochure to prepare your order. Include the payment in form of a check, money order or include your credit card information.

Mail this to:
4485 Glenbrook Rd.
Willoughby, OH 44094

We will process your order upon receipt.

Please be aware that some brochure items have limited stock and may sell out. Please include accurate phone numbers so we can contact you if necessary.

Aqua Lily Products offers several payment options:

Credit Card
We accept VISA, MasterCard, Discover and American Express.

Sorry, COD orders are available for authorized Aqua Lily Products Dealers only.

International Wire Transfer
Please contact us for further information on this payment method.

No COD without prior authorization.

Credit Cards orders will be charged at the time the order is placed. You can cancel an order at any time prior to shipment, at no cost to you, by calling our Aqua Lily Products Customer

Service desk at +1 (844) 669-3820 or by sending us an e-mail to customerservice@aqualilypad.com

If we have a pricing error on our website, we will either make it good or notify you of the error before shipping the product. Please reach out to us if you notice something is not correct on your order.

Because of changing material costs, we may have to change prices without notice. We will not ship without notification of a price change.

An email with tracking information will be sent within 48 hours of product shipment. Back orders will receive an email or phone call with expected delivery time. Website orders will receive a tracking number by email – login [hyperlink] to check order status.

If you are not satisfied or a mistake has been made in your shipment, contact our Customer Service within 14 days of your product arrival. Please visit our Returns page for all the necessary details and instructions.

The Aqua Lily Pad comes with a one-year limited warranty and covers all defects encountered in normal use of the product. Read full details in our [Hyperlink] Warranty section. Our factory installed tether system comes with a life time warranty.

Shipping Information

Website orders will receive a tracking number by email within 48 hours of your ordering shipping. Login [hyperlink] to check order status or reach our Customer
Service via phone or email. +1 (844) 669-3820 or customerservice@aqualilypad.com

Orders are shipped between 3 – 5 Business days from when the orders are received via FedEx Ground, UPS or LTL. Expedited shipping can be arranged.

COVID-19 Shipping Delay – Our manufacturing facility resumed operations on May 4th and we are taking all necessary precautions to ensure the health and safety of our employees. We are experiencing order processing delays of 10-15 business days. We are working diligently on processing all orders as quickly and safely as possible.

Aqua Lily Products uses FedEx or UPS for most lower 48 U.S. state deliveries and various LTL carriers when necessary.

FedEx and UPS Ground please allows – 2 to 7 business days for delivery.
Deliveries are made Monday through Friday, weekends don’t count.
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.

Orders are shipped between 3 – 5 Business days from when the orders are received via FedEx Ground, UPS or LTL. Expedited shipping can be arranged.

COVID-19 Shipping Delay – Our manufacturing facility resumed operations on May 4th and we are taking all necessary precautions to ensure the health and safety of our employees. We are experiencing order processing delays of 10-15 business days. We are working diligently on processing all orders as quickly and safely as possible.

Yes, we will ship from our representatives in a select few countries. Those representatives will contact you directly to update you on their domestic programs for our products. Website will not except international credit cards, please call +1 (844) 669-3820 to place an order or e-mail us with your contact and location information so we can direct your request to the appropriate representative.

International Countries currently serviced: Canada, Europe and Australia.

At times, demand for a product will exceed our stock inventory levels. This will create a backorder for the product. Our production scheduler is constantly monitoring our inventory and working to re-stock those items. Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.

Aqua Lily Products will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or until customer cancels balance of order.

If you have ordered an item that becomes discontinued, by Aqua Lily Products, it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order.

Products Information

We manufacture our products with marine grade Cross-Linked Polyethene foam. This type of material has an extra carbon bond between polymer chains which minimizes water absorption and sun damage.  This makes Aqua Lily Pads stronger with greater durability and longevity. Some competitors resort to “closed cell” foam in their construction, to save on cost and ultimately make an inferior product that is less durable, less buoyant and prone to UV damage.

Our floating mats are the safest water toy your family can ask for. No sharp edges, no harsh materials, low in VOCs, and unsinkable! (limit of 900 lbs. – 1800 lbs. of distributed weight, depending on the type, length and construction of the pad purchased).

Our products come with the simplest instructions; simply unroll and enjoy! When you’re done, roll it up and secure it with the included cinch straps. For extra protection, add one of our custom storage bags that come with venting and drainage to keep your product dry and bacteria-free.

Our patented FlexCore technology and manufacturing processes allow us to create pads with very little roll memory. After it lies flat, the pad will conform to the position it is in and will remain flat. Our 3-layer mats don’t have FlexCore but are heavier and use a sturdy black dense core for increased durability and buoyancy which in turn, also resist roll memory.

Our 2-layer pads are the lightest and most durable pads on the market. This is attributed to our heavy investment with incorporating a patented fusion grid layer that adds reinforcement, durability and imparts a rip stop feature to the pads. Read more on FlexCore Technology in [hyperlink] Our Advantage section.

You have to stack people on the pad to get them to sink below the surface of the water. Consider that each adult person takes up approx. 2 ft. of space across the pad. As such, our pads can float 5 –11 adults, depending on the chosen length. This equates to supporting 900 – 1,800 lbs. of distributed weight pursuant to pad length and construction.

Aqua Lily Pads
ALP 12’ weighs 20 lbs. Accommodates 5-6 adults or 750-900 lbs. of distributed weight.
ALP 15’ weighs 25 lbs. Accommodates 7-8 adults or 1,050-1,200 lbs. of distributed weight.
ALP 18’ weighs 36 lbs. Accommodates 9-10 adults or 1,350-1,500 lbs. of distributed weight.

Bullfrog Lily Pads
BF 15’ weighs 38 lbs. Accommodates 7-8 adults or 1,260-1,400 lbs. of distributed weight.
BF 20’ weighs 48 lbs. Accommodates 10-11 adults or 1,800-1,980 lbs. of distributed weight.

Maui Mats
MM 14’ weighs 24 lbs. Accommodates 6-7 adults or 950-1,050 lbs. of distributed weight.
MM 20’ weighs 32 lbs. Accommodates 10-11 adults or 1,500-1,650 lbs. of distributed weight.
BK 22’ weighs 50 lbs. Accommodates 11-12 adults or 1,980-2,160 lbs. of distributed weight.

Your imagination is the limit with our products. The Aqua Lily Pad and Bullfrog Lily Pad are designed to withstand playing, running, roughhousing or horseplay, rolling, diving, and of course relaxing!

Our Aqua Lily Pads are Green on one side and Yellow on the other. Our Bullfrog Lily Pads are Green on one side and Yellow on the other. Our Game Changer pad is Powder Blue on one side and Light Grey on the other. Lastly, our Maui Mats are Teal on one side and Orange on the other.

Yes, special order requests for longer and/or thicker pads are available. Please contact our customer service to place an order. +1 (844) 669-3820. Available Monday through Friday 8:00am – 5:00pm EST

Yes, however there is a minimum order quantity. Please visit our [hyperlink] Private Label Inquiry page for more information and form submission.

We offer a variety of floating fun water products, from kickboards, smaller single person or pads for 2 people (Double Pad). Visit our main category page to find these products.

The Maui Mat was originally created as Aqua Lily Product’s retail pad vs. the original online-based Aqua Lily Pad. These pads are only available through retail and are sold at slightly higher prices due to the additional length and immediate availability. Visit the Retail [hyperlink] page for more information.

If you are not satisfied or a mistake has been made in your shipment, contact our customer service department within 14 days of your product arrival. Please visit our Returns [hyperlink] page for all the necessary details and instructions. Customers will be responsible for return freight costs unless the return is authorized for warranty issues.

The Aqua Lily Pad & Bullfrog products come with a one-year limited warranty and covers all defects encountered in normal use of the product. Read full details in our [Hyperlink] Warranty section. Our factory installed tether system comes with a life time limited warranty.

All of our Aqua Lily Pads are made in North America with US sourced materials. We produce and ship them out of our 2 plants. One in Willoughby, OH, and another in Barrie, Ontario – Canada.

Technical Support

If you are experiencing a problem ordering on our website, or for any product related information, please call our customer service for assistance +1 (844) 669-3820. Available Monday through Friday 8:00am – 5:00pm EST.

If you wish to email us, please send your inquiries to customerservice@aqualilypad.com and include your order number if a product has been purchased.